Frequently Asked Questions:

 

• What is Kokino?
  Established in 1998, Kokino catered mostly to dept. stores and small boutiqes all over the US and Canada.
  In 2000, Kokino focused exclusively on making high end, made to measure cashmere outerwear.

• Why Kokino?
  Kokino is the Greek word for the color red, the color associated with passion. We are passionate about
  our work and about what we do.

• How does the process work?
  By visiting our site, you had searched for a cashmere coat. Many of our clients stumble upon our site and instead of buying any coat, they end up having an original design cashmere coat made for them.

• Made to measure?
  Absolutely, we do not keep stock except for our photo shoot samples that we offer at a reduced price.
  You simply visit our styles page , choose a design that appeals to you, visit the measurements page ,
  submit your measurements through the inquiry form , place your order and we begin making your very
  own coat, from scratch.

• Are the coats lined?
  Yes, the coats are lined with Satin.

• How do I take my measurements?
  By visiting our measurements page and following the easy instructions.
  

• Can I customize my coat?
  The coat will be made from scratch. Size and length are not an issue.
  You can to talk to Rosette, owner and head designer for any special requests and we will do our best to accommodate you.

• Where are your coats made?
  All of our coats are made here in Montreal, Canada by professionals whose expertise is highly valued.

• Where does your Cashmere come from?
  We use Italian cashmere. Throughout the years we trusted our Italian cashmere because of its high standards and richness. We visit the Premire Vision Fabric Show in Paris, France to source our fabrics.

• Are the coats warm?
  Our coats withstand our Arctic Canadian winters beautifully. They will provide you with warmth and style as well.

• What colors do you offer?
  Our standard colors are: Black, Charcoal, Cognac, Camel and Navy. We also offer a few other colors with a slight premium.

• Are these colors always available?
  Yes, but we advise to order early in order to insure availability.

• What is your turn around time?
  10-14 days from the time measurements and order for N. America, slightly longer for Europe and overseas. Coats ordered with fur trimming require additional time.

• What if the coat does not fit me?
  Making a coat is much more forgiving than making a dress or a suit. It is extremely rare for such an occurrence but if it does happen, we work with you for an easy solution that is satisfactory to you, the client.